Client Services

ARC | FULL-TIME CLIENT SERVICES

ARC EDIT is a post-production facility with offices in Sydney & Melbourne. We work across high-end commercials, TV dramas, short films, music videos & feature films.

This full-time role is for somebody wanting to start a career in film and advertising. It is entry-level and will give you all the experience necessary to grow within the industry as well as the opportunity to meet and work with some of Australia and the world’s top directors, producers and creatives.

Based out of our Alexandria office, the role will require working flexible hours and a current driving license is is preferable.

Working closely with our Operation Manager and the Production team on the ground, you will be responsible for creating an exceptional client experience by ensuring the Sydney office operates at ARC’s best standards, setting up and running the office in the day to day as well as managing catering, stocks, maintenance and anything else as required.

This hospitality-focused role is split between client services and administration duties, ensuring that ARC clients are looked after to the highest standards being the primary focus, in promoting the culture of our company by having a warm and friendly can-do approach.


Day to day duties

- Open the office ensuring all common areas and suites are neat and inviting
- Greeting people as they come in and make everyone feel welcome & comfortable
- Liaise with Production and Artists as their Director, Agency and Clients come in
- Prepare simple food and beverages (toast, coffees, teas etc.)
- Order and set out lunch catering
- Answer the phones
- Stock takes & ordering, e.g.: kitchen, bathroom, stationery and any other supplies
- Prepare & file paperwork, receipts etc. for the accounts department


Additional duties

- Managing social media accounts e.g.: scheduling and drafting posts, gathering credits, writing copy and managing media in conjunction with our Junior Assistant Editor & Production team
- Managing award entries, including maintaining an award show calendar, coordinating entry documents, media and client letters in liaison with Executive Producers
- Assist in any other relevant tasks as required by the Operations Manager and Production


The skills you’ll build

- Understanding the Director/Editor relationship, and that of all stakeholders, and the stages of the post-production process
- Time management skills and dealing with pressure in a creative environment
- Develop relationships with ARC EDIT Producers and clients and ARC FILM production teams


The ideal candidate will

- Be highly organised and have great attention to detail
- Have excellent communication skills and ability to build a lasting rapport confidently with clients, directors, external suppliers and staff.
- Be social media & computer savvy
- Have a keen interest in film, literature, art & design
- Work calmly and constructively under pressure
- Be proactive, diligent and methodical

Please email your cover letter & resumé as PDFs to [email protected]