Senior Camera Rental Prep Technician

Since 2003, The Front has been building a solid reputation for Sydney’s widest range of rental items for the photographic and film industry. We have built this reputation based on our committed, experienced, and passionate staff who understand that capturing images is your livelihood.

Along with our staff, another essential element that has allowed us to build an impressive and loyal client base is stocking Sydney’s most comprehensive rental range of the latest equipment and leading brands in the market. That covers both stills and video cameras, lenses, lighting, and production equipment.

Key Responsibilities: (Including but are not limited to)
- Gear Preparation/Inspection: Pulling and prepping equipment for upcoming customer orders as well as QCing all returned camera/lens/lighting/grip equipment.
- Cleaning lenses and other equipment exhibiting a substandard cleaning condition. - Finalizing damaged/missing items and relaying the order return status information to clients in a professional manner.
- Coordinating the equipment repair with other service providers and purchasing the replacement part of the damaged gear from the manufacturer.
- Client Interaction: Relaying customer-specific information to the rental house manager and communicating with in-progress productions to troubleshoot issues.
- Assist with and answer any technical questions from clients/authorized pickup persons on the prep floor.
System Maintenance: Assisting in maintaining an organized system for gear check-in/out and regularly updating firmware in camera and other in-house products.
- Reporting issues of any technical equipment and technical hardware; negotiating a good price with vendors and making acquisitions of these supplies/equipment to maintain the technical workflow of the operation.
- Administrative Tasks: Making quotations, invoicing, and negotiating with customers. - Verifying rental paperwork and Certificates of Insurance.

Skills and Expertise:
- Extensive experience with top cinema camera brands (Arri, Sony, Red, etc.), lenses, and G&E equipment.
- Proficiency in operating, assembling, and disassembling high-end cinema cameras.
- Expertise in professionally cleaning lenses from leading brands like Arri, Cooke, Zeiss, Canon, Sony, Angenieux, DZOFilm, etc.
- Knowledge of filming equipment and accessories such as Teradek, SmallHD, Tilta, DJI, and various LED lighting and grip gear.

What We Offer:
A supportive, collaborative, and progressive work environment.
Opportunities for growth and professional development.
The chance to work with cutting-edge cinema equipment and the latest filming technologies in the industry.

Ideal Candidates Will:
Have crossover experience from other camera or lighting rental houses (preferred, but not required).
Be detail-oriented, responsive, respectful, and committed to learning.
Adapt to the ever-evolving advanced cinema gear and new rental business landscape.
Work independently and within a team.
Answer clients' technical questions and conduct thorough inspections of returned equipment.
Finalize damage reports, generate replacement costs for missing or damaged items, and meet rental pickups and drop-off deadlines.
Provide outstanding customer service by being respectful, resourceful, and responsive.
Join our team and be part of an exciting and innovative company dedicated to excellence in the film industry. Apply today!